30 November 2007

The art of ignoring instruction manuals

Possibly apocryphal quote (dates back to 1994 Wall Street Journal article) but it makes a point:

One woman called Dell's toll-free line to ask how to install batteries in her laptop. When told that the directions were on the first page of the manual, says Steve Smith, Dell director of technical support, the woman replied angrily,"I just paid $2,000 for this damn thing, and I'm not going to read a book."

From http://hoefliger.net/itsfun/support.html

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